Main.ComputerOperatorIII History

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'''Job Title:''' Computer Operator III

'''Department:''' Administrative Computing Services

'''Date:''' April 2006

'''Updated:''' February 2007


Manage, control, and monitoring operations of computer equipment such as mainframes and printers. Work involves supervising computer operations, scheduling, and distributing data processing. Work on a day-to-day with security sensitive information, providing users with academic, administrative, as well, as student employees. Provide
customer service to the campus and off.

'''B. DUTIES:'''

Operates and directs operation of Mainframe computer to execute programs and monitor the operations to detect errors or failure of job execution. Monitor Operators console and print various job reports created from nightly backup processing. Supervises and coordinates staff work assignments to facilitate and ensure
Continuity of production for the Administrative side. Supply the university employees with account information to the various networking applications. Work independently and requires little supervision.

->'''1.''' Major Duties: Performs various operator commands to see the Operating system Student information System is ready for the users to log on to. Monitors operator's console through out the day and check for any problems, check for installed printers, assist users with printing and computer related problems as required. Generates new account information for new users as well as already existing users. Produce various reports for the different departments as requested, and

-->'''a.''' Supervises, manages, performs and follows up on routine operation tasks,

-->'''b.''' Assures weekly backup tapes are rotated and as required,

-->'''c.''' Maintains and gives the department personnel access to the various offices using the LockLink Express Software,

-->'''d.''' Has knowledge to process HEAT assignments from users requesting password resets, SIS problems such as printing and accessing SIS, and

-->'''e.''' Processes new account requests for new employees for the university.

->'''2.''' Occasional and subordinate duties: The incumbent is required to perform various operational duties such as:

-->'''a.''' Provide assistance to our users as requested,

-->'''b.''' Order computer supplies for the department through vendor,

-->'''c.''' Train and supervise assistance,

-->'''d.''' Coordinate work schedule with students,

-->'''e.''' Supervises night operator and keeps operator updated of changes pertaining to nightly and weekend tasks,

-->'''f.''' Monitors weekend backups by logging in from home, and

-->'''g.''' Switch backup tapes on holidays when campus is closed.


->'''1.''' Education required: Two year degree from an accredited college of technical school.

->'''2.''' Skills required:

-->'''a.''' Knowledge of the principles, practices procedures and techniques of data processing and some, but not required, computer operating systems,

-->'''b.''' Ability to thrive with close supervision and exercise independent judgement and confidentiality in completing tasks,

-->'''c.''' Ability to recognize, analyze and resolve problems,

-->'''d.''' Ability to train staff in advanced operating techniques and problem solve,

-->'''e.''' Ability to work effectively and supervise student employees,

-->'''f.''' Ability to communicate effectively and interact with faculty and staff,

-->'''g.''' Knowledge of computer applications and network software and hardware such as: MS-DOS, Windows 95/XP,2000, Networks, Exchange E-mail, and Falcon (Unix).




The aspects of this job requires continuous customer service and support to academic and administrative departments as well as off campus customers. Insure continuous computer access to the SIS for the university. General issues such as system failures are dealt with as they arise. Measures are taken to fix the problem and get the users back up with minimal downtime. Other issues are dealt with on a
day to day basis.


Supervised by the Manager of Administrative Computing. The incumbent is governed by all rules, regulations, and laws relating to the operation of a state-funded agency, Additional policies of the university and Computer Services govern are enforced by the incumbent.


The incumbent is required to interact as required with members of the university
and community. Daily contact with student, faculty, and staff is required.