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Job Title: Computer Support Technician II
Department: Technology Support Services
Date: March 2007
A. PURPOSE OF THE JOB:
Troubleshoots, maintains and repairs computer communication and/or microcomputer related hardware and software in a manner that assures timely and quality computer support to the academic and administrative departments of the University.
Performs and assists in skilled, technical work in the creation, design, construction, installation, testing, modification, maintenance, repair, documentation and support of electronic, computer and computer-related systems and equipment. Work includes performing routine and advanced maintenance and repair operations on electronic and mechanical computer equipment, and participating in the design of special purpose computer-related equipment. Works under general supervision with moderate latitude, requiring initiative and independent judgment.
C. KNOWLEDGE AND SKILLS:
D. FISCAL RESPONSIBILITY:
E. APPLICATION OF KNOWLEDGE AND SKILLS:
The most creative aspects of the job relate to duties such as researching and applying current trends in technology that will allow a more efficient and effective way in supporting the academic and administrative departments of the university.
General issues to be dealt with are the day-to-day tasks that ensure a minimal downtime in the repair and maintenance of computer systems and peripherals. This is accomplished through meeting the requirements of Dell Warranty Repair Services and keeping in stock, a variety of out of warranty parts. In addition, software support requires a constant monitoring of trends, bugs, fixes and updates. Peripheral support is reliant on working knowledge of the mechanics of printers, scanners, fax machines and any other type of office equipment.
The incumbent is supervised by the Manager of Technology Support. The incumbent is governed by all rules, regulations, and laws relating to the operation of a State funded agency. Additionally, policies of the university and Computer Services govern and are enforced by the incumbent.
G. EXTENT OF PUBLIC CONTACT:
The incumbent is required to interact with all members of the university community and within the university daily contact occurs with faculty, staff, and students. Outside the university contact occurs with a wide variety of non-university personnel. Typical contacts include a variety of vendors, personnel from other state agencies and schools.