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Main: ERTroubleshoot

Procedures for handling issues with Bell Library Electronic Resources Databases

Reference Edition


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ISSUES:

The Bell Library accesses more than 150 electronic resources via the internet.The Systems Department's responsibility is to make sure that there is network connectivity to the databases whether it is a remote user or on campus access. The Reference Staff can help verify the connectivity of the network and help remote users with issues. If there is a problem with the database server then the Periodical department will be notified.

PROCEDURES:

If there is a problem accessing electronic resources

If the call comes from an on campus sources outside of the library

If the call is from a remote user

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Page last modified on September 25, 2007, at 04:11 PM CST