Procedures for handling issues with
Bell Library Electronic Resources Databases
The Bell Library accesses more than 150 electronic resources via the internet.The Systems Department's responsibility is to make sure that there is network connectivity to the databases whether it is a remote user or on campus access. The Reference Staff can help verify the connectivity of the network and help remote users with issues. If there is a problem with the database server then the Periodical department will be notified.
If there is a problem accessing electronic resources
If the call comes from an on campus sources outside of the library
If the call is from a remote user