If they can connect to the databases, but not bring up full text articles (PDF, JSTOR, etc.)

  1. In most cases, they may not have the latest version of Adobe Reader on their machine. Have them visit http://www.adobe.com/products/acrobat/readstep2.html and download the proper version. As of this writing, the latest version is 6.0.2.The version downloaded from Adobe is 6.0.1, so in order to receive the latest updates, the user has to utilize the Help menu's Online Updates feature.
  2. Another issue that is relatively new is Windows XP Service Pack 2. XP SP2 automatically configures a lot of extra security features that may block some of our databases. Have them check their Security Center settings under Control Panel. Try things such as turning the firewall off and unblocking popups.If all else fails, SP2 can be removed completely from the system under the Add/Remove Programs in Control Panel (CAUTION: There is a risk associated with undoing SP2, as I have found that it can corrupt the Windows installation. Only try this as a worst case scenario.)
  3. Related to SP2 is also a feature called Active Content Blocker. This typically pops up at the top of the webpage whenever someone visits a site with Adobe PDF, or things like Java and Flash. Make sure the user is explicitly telling Internet Explorer to allow those features. Some places to look are under Tools->Internet Options->Security then click on "Custom Level" and see how the settings are in there.
  4. Also, some browsers are not compatible with our databases.Netscape (especially newer versions) is an example of one of these browsers. Mozilla Firefox, while a great product, may also have some problems with our databases. If the user has no choice but to use something other than Internet Explorer, the recommended browser would be Netscape 4.79.

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