Main.ERonCampus History

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If they are a non TAMU-CC employee but works on campus they must be listed in Portal (must bring [=SandDollar=] ID to Circulation desk to be placed in Portal) to access using remote access.
to:
If they are a non TAMU-CC employee but works on campus they must be listed in Portal (must bring [=SandDollar=] ID to Circulation desk to be placed in Portal) to access using remote access.

Return to [[http://critical.tamucc.edu/wiki/Main/ERTroubleshoot | Troubleshooting]]
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[++If the call comes from an on campus sources outside of the library...++]]
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[++If the call comes from an on campus source outside of the library...++]
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[++If the call comes from an on campus sources outside of the library...++]]
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If they are a faculty/Staff member of the university:
*Verify if the database is connecting using your workstation
*If it does not, ask if you can call them back and go to step 1.
*If it does connect, ask the following questions:
###Is any one else in your department having the same problem?
###Has this site worked for you (the patron) before?
###Can you (the patron) access any other site?
****If they cannot access any other site, then they aren't getting any internet connection at all and they need to contact Computer Services (x2692).
###If the answer to 1 is Yes or 3 is No and you can connect to the resource, then they need to contact Computer Services. The problem is probably their network connection. If you can connect and the answer to 1 is No and 3 is Yes, then Systems will need to do research regarding this problem.

If they are trying to connect to [=SciFinder=], the Systems Department is responsible for installing the software on PALS faculty members workstation only.

If they are a non TAMU-CC employee but works on campus they must be listed in Portal (must bring [=SandDollar=] ID to Circulation desk to be placed in Portal) to access using remote access.