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Job Title: Network Manager

Department: Microcomputer Services

Date: March 2007

A. PURPOSE OF THE JOB:

Managing the successful and timely operations of university student PC laboratories to meet the specific and general curriculum requirements of faculty and staff across the Texas A&M University – Corpus Christi campus. Develop, test, and maintain software images for lab computers in Windows environment for student use. Implement and maintain critical security and administration tools for use by lab staff to help ease lab maintenance. Implement and administer university-wide “Pay for Print” system and serve as campus liaison for adding new organizations onto the system.

B. DUTIES:

1. Major Duties: Incumbent is responsible for maintenance of student PC laboratories, Develop, test and maintain software images for lab computers. The incumbent is responsible for administering the university-wide “Pay for Print” system. In performance of this duty, the incumbent:
a. Administers and conducts routine maintenance on all Computer Services Windows PC labs (about 400 clients),
b. Creates software images and manages technical resources for deployment,
c. Creates and maintains hardware and software images of special event / borrowed laptops (about 60 machines),
d. Loaning of laptops to faculty & staff,
e. Administers several mission critical systems in the windows 2003 server environment,
f. Researches new technologies as they become available, and
g. Performs all duties as assigned.
2. Occasional and subordinate duties: The incumbent is required to perform various operational duties such as:
a. Fix and troubleshoot hardware,
b. Responsible for keeping track of inventory, and
c. Setup computer equipment for various on campus events.

C. KNOWLEDGE AND SKILLS:

1. Education required: a Bachelor’s degree and at least three years of experience performing desktop maintenance and support, with preferred certification in computer maintenance, Novell management or Windows server management. Experience working in and maintaining large networks.
2. Skills required:
a. Knowledge of Symantec Ghost imaging software, including Symantec Ghost Console,
b. Knowledge of Windows Server 2003 and the ability to securely implement and maintain critical software packages including Active Directory, DNS, IIS, and WSUS,
c. Knowledge of Windows Server and Pharos Uniprint printer administration,
d. Knowledge of Novell account administration,
e. Ability to troubleshoot and work in heterogeneous network environments.
f. Ability to install and maintain Windows XP desktops,
g. Ability to communicate effectively technical concepts to students, faculty, staff, and vendors, and
h. Ability to work in a professional environment and make critical decisions under pressure, while considering constantly shifting job duties and demands.

D. FISCAL RESPONSIBILITY:

N/A

E. APPLICATION OF KNOWLEDGE AND SKILLS:

Maintain successful operation of student PC labs by keeping the systems up to date on software required and applicable patches. Regular imaging of the systems to update the software across all the machines in the lab. Troubleshoot any software and hardware, and network related issues to keep the labs running without hassles. Update software and hardware on the laptops to be loaned to faculty and staff

F. SUPERVISION:

N/A

G. EXTENT OF PUBLIC CONTACT:

The incumbent is required to interact with students, faculty, and staff of the university.

1. Within the university daily contact occurs with students, faculty, and staff.
2. Daily contact with my peers and immediate supervisors.