If the browser is set to NOT accept "cookies" (High level of Privacy), the page does seem to refresh and not move forward. Check your settings for cookie accepting and see if that fixes the problem.

To do this:

  1. Open your internet browser
  2. Click on "Tools" on the top tool bar
  3. Click "Internet Options"
  4. Choose the "Privacy" tab
  5. Move the sliding lever downward to Medium setting
  6. If it still refreshes the page, try moving that lever to Low, this should allow that page to move forward into the database you are requesting.