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Job Title: Telecommunications Assistant II

Department: Telecommunications Services

Date: January 26, 2007

Update: January 26, 2007

A. PURPOSE OF THE JOB:

Provide customer service to the public and Texas A&M University-Corpus Christi staff, faculty and students.

B. DUTIES:

Coordinates campus directory with Telecommunications information and the System Programmer II, order/replace department cell phones and pagers, complete accounts payable vouchers and research invoices, initialize work orders or trouble tickets for technicians and assist customers with problem resolution. Performs PBX and CallPilot? software changes. Initiates adds, changes, and deletions of phone in the PBX with TM. Provide administrative support for department manager and backup to Telecommunications Assistant I and Telecommunications Coordinator.

1. Major Duties:
a. Initialize work orders/trouble tickets for technicians,
b. Answer help desk phone,
c. Perform PBX, CallPilot?, and Application Builder software changes,
d. Order and replace department cell phones/pagers,
e. Process accounts payable vouchers & research,
f. Invoice and complete reconcilement statement,
g. Campus Directory,
h. Maintains Telecommunications Phone Inventory,
i. Maintain Disaster Emergency Kits,
j. Coordinate SaftyNet?,
k. Provide administrative support for department director,
l. Perform training as needed for staff and faculty on telecommunications services,
m. Perform monthly billing for University IDT’s and tenant invoicing,
n. Assist customers in the field, and
o. Prepare estimated price quotes.

C. KNOWLEDGE AND SKILLS:

1. Education required: high school graduate or G.E.D. Prefer some college courses or technical training in Telecommunications and or experience.
2. Skills required:
a. Proficient in Microsoft Word and Excel,
b. Utilize FAMIS for processing purchase orders,
c. Operations of standard office equipment (etc., telephone, copier, facsimile, etc.),
d. Utilize Compco Mysoft.net for work orders,
e. Utilize Nortel Telephony Manager for software changes in the PBC,
f. Utilize CallPilot? for voice mail changes,
g. Utilize Compco Mpower for work orders, and
h. Operate Nortel 2250 operator console.

D. FISCAL RESPONSIBILITY:

N/A

E. APPLICATION OF KNOWLEDGE AND SKILLS:

Assignments are received in the form of results expected, due dates and general procedures to follow. Examine and/or analyze information for problem resolution. Telecommunications data is of major importance and the disclosure of which could be detrimental to the internal operation of Texas A&M University-Corpus Christi.

F. SUPERVISION:

N/A

G. EXTENT OF PUBLIC CONTACT:

Daily contact occurs with the public, students, faculty, staff, and parents.

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Page last modified on June 11, 2007, at 10:33 AM CST