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Job Title: Telecommunications Assistant II
Department: Telecommunications Services
Date: January 26, 2007
Update: January 26, 2007
A. PURPOSE OF THE JOB:
Provide customer service to the public and Texas A&M University-Corpus Christi staff, faculty and students.
Coordinates campus directory with Telecommunications information and the System Programmer II, order/replace department cell phones and pagers, complete accounts payable vouchers and research invoices, initialize work orders or trouble tickets for technicians and assist customers with problem resolution. Performs PBX and CallPilot? software changes. Initiates adds, changes, and deletions of phone in the PBX with TM. Provide administrative support for department manager and backup to Telecommunications Assistant I and Telecommunications Coordinator.
C. KNOWLEDGE AND SKILLS:
D. FISCAL RESPONSIBILITY:
E. APPLICATION OF KNOWLEDGE AND SKILLS:
Assignments are received in the form of results expected, due dates and general procedures to follow. Examine and/or analyze information for problem resolution. Telecommunications data is of major importance and the disclosure of which could be detrimental to the internal operation of Texas A&M University-Corpus Christi.
G. EXTENT OF PUBLIC CONTACT:
Daily contact occurs with the public, students, faculty, staff, and parents.