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Job Title: Telecommunications Technician I

Department: Telecommunications Services

Date: March 31, 2006

Update: March 31, 2006


To maintain, install, and monitor the university telecommunications systems to ensure that all systems and services are available to the campus community 24x7.


Responsible for various aspects of the maintenance, installation, and changes to the PBX, Voice Mail, cabling infrastructure, and associated peripheral devices of the University voice systems.

1. Major Duties: Duties include but are not limited to monitoring and maintaining the overall health of all systems as well as,
a. Analyzes system printouts and reports for system operations and overall functions,
b. Installs, maintains and repairs switching equipment, fiber optic and T-1 carrier interface for voice, data and video transmissions,
c. Programs the Meridian Option 81C PBX/Succession 1000/1000M Rls. 3.0 for routing, trunking, and peripheral equipment features,
d. Programs Meridian/Call Pilot Unified Messaging System,
e. Installs, maintains and repairs analog and digital telecommunications equipment, Kentrox CSU/DSU, and
f. Installs, maintains and repairs E911 Teledent System hardware.
2. Occasional and subordinate duties:
a. Installs cross connects on frames for new installs / removes cross connects from frames for disconnects, multimode / single mode fiber optics, copper,
b. Locates cable faults in the fiber optic and copper networks. Uses test equipment to locate source of trouble, (Optical Time Domain Reflectometer) (2273M Cable/Pipe/Fault/Locator) (DSP 4300, CAT5?-6, Fiber Optic tester) (77III Multimeter) (Optical Fusion Spicer),
c. Inventories all Meridian phones, cables, and circuit cards. Orders materials for completion of daily work orders. Receives stocks and inventories all materials. Verifies price quotes from vendors for orders,
d. Installs telecommunications and local area network cables during building renovations, and
e. Reads schematics, diagrams to install or repair equipment.


Incumbent must have basic knowledge and training in various aspects of the telecommunications industry, including voice, video, and data transport, both inside and outside infrastructure, PBX, Voice Mail, and associated industry standards, system rules and policies, local , state, and federal laws.

1. Education required: High school diploma or equivalent GED with extensive specific specialized training as well as Nortel Succession 1000 installation and maintenance, Nortel Call Pilot installation and maintenance, Nortel IP Trunk installation and maintenance, Nortel IP Line installation and maintenance, Nortel DTI/PRI and non manufacturer specific fiber optic installation and maintenance.
2. Skills required: Incumbent is required to maintain a broad base of technical skills to ensure their ability to complete any and all tasks related to the telecommunications field.
a. Dealing with customers, in installing telephone equipment, in explaining problems about telephone equipment, in helping customers with phone problems,
b. Interpreting customers phone problems, and working as a team member,
c. Understands written job request for phone installs, work orders, blueprints, schematics, electrical meters, to complete work orders, to describe equipment problems,
d. Basic analog and digital data communications theory, of personal computers and their usage, of basic local area network theory and principals of different software programs, of OTM system management principals,
e. Medium characteristics for fiber optics; of engineering principals in digital carrier design and implementation; of digital electronic theory; of testing equipment used in all types of telecommunications transmission media, of FCC regulations, of principals in analog to digital conversion,
f. Basic electrical theory, of telephone color code, of splicing techniques, of computer operation, of local area network theory and terminology, of analog and digital communications theory,
g. Administers software for Meridian Option 81C PBX/Succession 1000/1000M Rls. 4.0 for routing, trunking, and peripheral equipment features, Meridian/Call Pilot Unified Messaging System. Schedules and coordinates ads, moves and changes with in the PBX environment, and
h. Interprets schematics, blue print and diagrams to install or repair equipment.




Incumbent must have good interpersonal skills to deal with university faculty, staff, and students.




The incumbent is required to interact with all members of the university community, Texas A&M University System personnel, and personnel in State regulatory agencies.

1. Within the university daily contact occurs with students, faculty, and staff.
2. Outside the university daily contact occurs with a wide variety of non-university personnel. Though not each day for each, typical contacts include, a variety of vendors (city, state, outside the state, telephone, etc.), personnel from other state agencies and schools.