SGarza.ShannonCruzFinalProject History

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'''''Tickets'''''\\

More than one participant mentioned the need to have a link to purchase tickets more obviously located. Currently, the only way to get to the link for Ticketmaster is to find the pull down menu under the -2009 link on the far left of the page. Even then, if one clicks on the Ticketmaster link, they are taken to a list of several Nutcracker performances, not all of them the Corpus Christi . This makes it confusing for a potential patron, and there is more possibility for difficulty in purchasing tickets. The recommendation for ticket purchase are that it be given its own link on the homepage, and that the link takes the viewer directly to the page to purchase tickets to the Corpus Christi Ballet.


'''''Galleries'''''\\

Of the nineteen optional comments made by the survey participants, over half concerned the section of the website. This section contains galleries of photographs from past productions of the Corpus Christi Ballet. One person suggested moving the link to the galleries farther to the right in a less prominent position because it does not contain any actual information that is relevant to a visitor to the site. The page also contains many empty galleries and the main gallery takes the visitor to an error page. The recommendation for this link is that it be perhaps condensed to just a couple of galleries and moved to a place of less prominence on the homepage, but not done away with altogether, as it does give an indication of the quality productions the Corpus Christi Ballet creates.

'''''Other Recommendations'''''\\

Some other recommendations for improving the website for the Corpus Christi Ballet based on comments made by survey participants would be to list hours of operation for the company. Also, make the rehearsal schedule easier to find, perhaps with a link on the homepage. 2008-2009 link should be moved to join the other links on the header menu, though it should remain the most prevalent.\\

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After visiting the website, there one person who remember any of the season productions for 2008-2009. Three people only remembered Nutcracker, while the rest remembered both Nutcracker and Cinderella. Interestingly enough, the three who only remembered one production were from the group who had visited the site before, and of those who had not, 100% remembered both productions.
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After visiting the website, there one person who remember any of the season productions for 2008-2009. Three people only remembered Nutcracker, while the rest remembered both Nutcracker and Cinderella. Interestingly enough, the three who only remembered one production were from the group who had visited the site before, and of those who had not, 100% remembered both productions.\\
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[[#PurpAud]]'''Purpose and Audience'''\\
The purpose of conducting a usability survey for the Corpus Christi website is to ensure that website is performing the functions for which it is intended. This website serves at least two audiences with different needs:\\


'''''Patrons'''''\\
The Corpus Christi Ballet is a non-profit organization that relies on its largest source of income, ticket sales, to remain financially sound. Therefore, the first component of the target audience of the website is the theatre going, or potential theatre going, public. Possible patrons should be able to go the www.corpuschristiballet.com for any information about the season productions of the Corpus Christi Ballet as well as purchase tickets on demand.\\


'''''Performers'''''\\
The second factor in audience consideration in usability of the website is the actual company members who make up the Corpus Christi Ballet. These performers should have access to pertinent information about auditions and rehearsals for upcoming productions. Nutcracker 2008 is one of the first productions to see its rehearsal schedule posted online, but it is important that the schedule is easy to find for company performers and their families. \\
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[[#QuestionsResults]]'''Survey Questions and Results'''\\
''At the time of this draft, eleven people have taken the usability survey. Only ten surveys will be included in the analysis due to contradictions in the answers of the eleventh survey.''\\


'''''Have you visited the Corpus Christi website before?'''''\\

This first question will ultimately separate the survey results into two sections: those who have been to www.corpuschristiballet.com before, and those who are seeing it for the first time when they take this survey.

Results Yes: 7 No: 3

'''''If you answered to Question 1, how many times?'''''\\

Of the ten survey participants, seven had visited www.corpuschristiballet.com before this survey, three said they had not.

Results 1-2 times: 1 3-5 times: 2 6-10 times: 4 More than 10: 0

''The rest of the questions are about the actual website. The results will be divided into two groups, those who answered to Question 1, and those who answered to Question 1.''\\


'''''Are you easily able to navigate back to the home page? If not, which pages gave you difficulty?'''''\\

Of those who had visited the website previously, 100% had no difficulty navigating back to the homepage. The only comment made in this group about getting back to the homepage was that is a link at the bottom but it is too small.

Of those who had not visited the website previously, two out of the three said they had no problem finding the homepage, while one said they could not, stating, was not a link to go back to the homepage. Unless the about us was the homepage.

'''''Does each page hold the expected information according to its title? If not, please explain.'''''\\

Of the seven people who were more familiar with the site, four felt each page did hold the expected information according to its title, while three did not. In the open-ended responses, all the comments made were about the page, where many of the galleries are empty, and clicking directly on takes the viewer to an notice.

The three participants who had not been to the site were also divided on whether each page held the expected information with two answering and one answering . Among their comments, one pointed out that the season productions page does not list the times and dates for Nutcracker, and another suggests a link to purchase tickets right on the season productions page.

'''''Are the navigational links organized in a logical order, in your opinion? If not, please explain.'''''\\

Overwhelmingly, survey takers felt the links were organized logically, with only one person out of the ten answering . However, two people comment on the odd placement of the - Link which is located far to the left, while the rest of the links are grouped on the right. The one person who answered negatively felt that the link should be last, because it does not hold any information, just pictures; and that there should be a separate link for the purchase of tickets.

'''''Are you able to answer any questions you may have about the Corpus Christi Ballet? If not, please explain.'''''\\

Five of the seven who had been to the site before said they were able to answer any questions, while only two said they . One of them said they would like to see the cast of The Nutcracker posted, and the other pointed out that, though there is a volunteer organization called , there is no information about it.

Only one of the people who had not visited the site before said they were able to answer all the questions they might have had about the Corpus Christ Ballet after visiting the site, the other two commented they needed more information, such as the hours of the office and the gift shop.

'''''Imagine you are trying to purchase tickets to a Corpus Christi Ballet performance; how easy is it to find the link to accomplish this?'''''\\

Everyone found this task either or , three answered the former and seven answered the latter.

'''''Imagine you are a cast member in a Corpus Christi Ballet production. Try to find out what time rehearsals begin this Saturday. How difficult was this task?'''''\\

Three people who were previously familiar with the site found the task , one found it and two found it , but none said they find the rehearsal schedule.

Of the three people who were visiting the site for the first time, two found locating the rehearsal schedule while one person find the schedule.

'''''Please close www.corpuschristiballet.com before answering the following question. What are the Corpus Christi Ballet's season productions for the 2008-2009 season? (Name any or all that you remember).'''''\\

After visiting the website, there one person who remember any of the season productions for 2008-2009. Three people only remembered Nutcracker, while the rest remembered both Nutcracker and Cinderella. Interestingly enough, the three who only remembered one production were from the group who had visited the site before, and of those who had not, 100% remembered both productions.


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[[#Project Information]] '''Project Title:''' Usability Test for the Corpus Christi Ballet Website: Results and Recommendations
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[[#ProjInfo]]'''Project Title:''' Usability Test for the Corpus Christi Ballet Website: Results and Recommendations\\
'''Project Administrator:''' Shannon Cruz\\
'''Contact:''' Kimberly Kemp, President, Corpus Christi Ballet (361) 882-4588\\
'''Survey Start Date:''' November 2, 2008\\
'''Survey End Date:''' November 16, 2008\\
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[[#ProjDesc]]'''Project Description'''\\
This project involved the development and administration of a usability survey. The survey tested the usability for the website of the Corpus Christi Ballet, www.corpuschristiballet.com, and was created online using the online survey service, Zoomerang. It consisted of ten questions preceded by a link to the website being analyzed which, when clicked on, opened in a new window. The results were collected over a period of two weeks from participants with varying previous exposure the Corpus Christi Ballet.\\
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