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Graduate Projects


Project ID: 277
Author: Krishna Boddugari
Project Title: TIGCALL: Call Center Management Software
Semester: Summer 2006
Committe Chair: Dr. Dulal C. Kar
Committee Member 1: Dr. Li Long-Zhuang
Committee Member 2: Prof. Charlotte Busch
Project Description: A Call Center is the focal point of customer service for most companies today. Using a variety of technologies, call centers connect the customer and the organization, in real-time, to provide customer service. Call centers take on different forms. A Call Center can provide pre-sales, sales and sales support or a variety of other types of service. In the context of non-profit organizations like public universities call centers are used to raise donations from the community and alumni. This is more true in the current situation where many universities have been burdened by budget cuts. The Call Center management software has been designed to provide support for the Call Center located at the Office of Institutional Advancement at Texas A&M - Corpus Christi. The system consists of three different modules, which complement each other. The first module is a Web-based module, which assists the callers in tracking their calls, response based prompting etc. The second is a standalone module that will be used for management purposes like managing the callers, generating reports, generating personalized thank you letters for the donors etc. The last and the third module is a standalone telecommunications application, which eliminates the need for individual telephone units for the callers. The software was developed using Microsoft .Net technology. The interfaces and logic Web module was designed and developed using ASP .NET with C# wotj
Project URL:   277.pdf